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Terms & Conditions

Pricing

Prices of products, services and delivery are current at the time of issue and are subject to change at any time. All prices are displayed and processed in Australian Dollars (AUD$).

Pick Up

Free pick up is available from Wright, Canberra. Please contact us via email at hello@songofoya.com to arrange.

Shipping

We currently only ship within Australia using Australia Post for all products. Orders over $150 are shipped free within Australia. For orders under $150, we offer a flat shipping rate of $10 Australia-wide. If there are any unexpected delays, you will be advised as soon as possible and will be kept updated with the status of your order.

Delivery Time

Please allow up to 10 working days for delivery of your order. If you need it sooner, please email us at hello@songofoya.com before placing your order.

Damages

While we take as much care as possible to ensure your items are packaged securely and safely, between leaving our studio and arriving at your door, handling of your package is out of our hands. In the unlikely event that your item or package is damaged in transit, please contact us within 7 days, take photographs and do not use any of the products enclosed.

Returns

We do not offer a refund or return on ‘change of mind’ purchases. We refund on faulty products only. Please ensure you follow the candle care instructions that come with every candle before you light it. Refunds will not be provided for issues caused by careless candle use.

Care Instructions

Please ensure you read the ‘care for your candle’ instructions provided with each candle purchase. Following these instructions helps to ensure safety while using our products and to help you get the most out of your new candle.

 

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